The Grant Thornton's services measure up to the highest possible standards In addition, Grant Thornton has an extensive system of procedures and codes of conduct that are designed specifically for the organisation. Both internally and externally, we uphold strict standards for quality. Based on these standards, Grant Thornton has obtained, among other things, a WTA licence from the Netherlands Authority for the Financial Markets (AFM).
The professionals of Grant Thornton go that extra mile to achieve the optimum result for your project. Should you nevertheless be dissatisfied, we appreciate if you bring your complaint or comment to our attention. That way we can look for a solution together and implement possible improvements.
Because Grant Thornton takes complaints very seriously, we have developed a complaint procedure. Download here a copy of the complaint procedure.
In accordance with Section 32 of the Regulations for Accountancy Organisations (VAO), Grant Thornton also has whistleblower arrangements in place.
You can also send a written complaint either by post or e-mail to:
P.O. Box 2259
2400 CG Alphen aan den Rijn, The Netherlands